CUSTOMER SATISFACTION

Refund & Returns Policy

1. Returns Guidelines for Personal Care Products

Due to health and hygiene standards governing cosmetics, skincare, and personal care products, items can only be returned or exchanged if they arrive damaged, defective, or incorrect.

2. Return Timeframe

You may request a return or exchange within 14 days of receiving your package, provided the product remains unopened, sealed in its original packaging, and unused.

3. Refund Processing

Once your returned item is received and inspected by our quality assurance team, approved refunds will be credited back to your original payment method or issued as store credit within 5-7 business days.